Order Changes & Tracking

For help with an order, email service@zehibradle.com with the order number and the email used at checkout. Never send payment passwords or full card details.

After placing an order

Check the confirmation for the item, selected option and shipping address. If you do not see it, check your spam folder and whether the checkout email was entered correctly. Contact us if you need help locating the record.

Address changes & cancellation

Email promptly if you notice an error. We check the order's current stage and tell you whether a change is possible. A request is not confirmed until we reply; we cannot promise to stop a dispatched parcel.

Understanding tracking

Preparation and carrier transport are separate stages. A dispatch notice and tracking record may not appear while your order is being prepared. Once a parcel is handed over, the first scan may take time to show. See the Shipping Policy for the planning window.

If something looks wrong

Contact us when tracking has stopped progressing, the planning window has passed or a delivery appears incorrect. Keep any packaging and available evidence. We investigate before explaining the available resolution.

Returns & refunds

See the Return & Refund Policy. Approved refunds are processed after the returned item is received and inspected; your bank may need additional posting time.

Company & contact

Zehibradle is operated by Guizhou Yinfu Liquor Co., Ltd. Responsible contact: Lian Huamu.
Email: service@zehibradle.com
Address: Unit A14-1-08, Phase I, Huibang International City, Chengnan Community, Yanjin Subdistrict, Renhuai City, Zunyi City, Guizhou Province