Return & Refund Policy
Last updated: November 10, 2026
We accept return requests submitted within 30 days after you receive your order. To begin, email service@zehibradle.com with your order number, the item and the reason for the request.
Return eligibility
For a change-of-mind return, keep the item unused, in its original condition and with its original packaging and included components where reasonably possible. Please provide proof of purchase. Handling needed to inspect an item and any rights for faulty goods are assessed under applicable law; these conditions do not remove mandatory consumer rights.
How to return an item
- Email us within the request window. Describe the issue and attach relevant photos if the item is damaged or incorrect.
- Wait for our reply with return instructions so your parcel can be identified and handled correctly.
- Package the item securely, include your order reference and use a trackable return service where possible. Keep proof of postage.
Return address
Guizhou Yinfu Liquor Co., Ltd.
Unit A14-1-08, Phase I, Huibang International City, Chengnan Community, Yanjin Subdistrict, Renhuai City, Zunyi City, Guizhou Province
This is an international return address in China. Consider the likely return postage cost before making a change-of-mind purchase or return. Contact us before posting a parcel.
Who pays return shipping?
For a change of mind or an unsuitable selection, the buyer pays return postage. Original outbound shipping is not normally refunded for a voluntary change-of-mind return unless required by law or otherwise agreed. If an item is damaged, defective or incorrect, contact us first; we assess the issue and explain the appropriate remedy and any return postage arrangement. Do not pay for a premium return service on the assumption that reimbursement has been agreed.
Inspection & refunds
After we receive the returned item, we inspect it and process an approved refund within 10 business days. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to post the credit. If more than 10 business days have passed after delivery of your return without an update, contact us with the return tracking details.
Damaged, defective, incorrect or missing items
Tell us as soon as reasonably possible, include your order number and keep the item and packaging. Photos help us understand the issue, but we will consider other reasonable evidence. We will work with you on the applicable remedy without limiting your legal rights.
Exchanges & cancellation
Contact us to discuss an exchange. Availability can change, and we may arrange a return and a separate order. Cancellation requests before dispatch are considered as explained in the Cancellation Policy. We cannot guarantee that a dispatched parcel can be stopped.
Mandatory rights
This policy adds to and does not limit any non-waivable rights available to you under applicable consumer law. If a policy condition conflicts with such a right, the right applies.
Company & contact
Zehibradle is operated by Guizhou Yinfu Liquor Co., Ltd. Responsible contact: Lian Huamu.
Email: service@zehibradle.com
Address: Unit A14-1-08, Phase I, Huibang International City, Chengnan Community, Yanjin Subdistrict, Renhuai City, Zunyi City, Guizhou Province